Moderation & right of reply

PropaPlace lets renters describe real experiences with named landlords, agents and properties. That carries real responsibility. This policy is how we keep reviews honest and fair to everyone — and it's deliberately conservative, because a review site is only worth trusting if it's also worth defending.

What we publish

• First-hand experience only. Reviews must come from someone who actually rented the property or dealt with the landlord/agent.
• Fact and honest opinion, not allegation as fact. “Repairs took three weeks” is fine; unverifiable claims of illegality are not.
• No personal data. No phone numbers, no private individuals' home addresses, nothing that identifies the renter or a non-business person.

Moderation lifecycle

Every review moves through explicit states — and the history is auditable:

• Pending — submitted, not yet visible.
• Approved — passed moderation, visible.
• Disputed — a named party has contested it; it stays visible with their reply attached while we review.
• Rejected / removed — failed our rules or a valid legal request; not visible, with the reason logged.

Right of reply

A named landlord or agent can respond to any review about them. Their reply is published alongsidethe review, clearly labelled — renters see both sides. We don't quietly delete criticism because someone complained; we attach the response and let readers judge.

Takedown & correction

• Anyone can flag a review as inaccurate, abusive or unlawful.
• We assess against this policy and applicable law (including defamation), not against commercial pressure.
• Where a claim of fact is shown to be false, we correct or remove it and record why.
• We keep an audit trail of every moderation action so decisions can be reviewed.

Our standing rule

We are renter-first, but “renter-first” is not “anything goes.” The fastest way to lose renters' trust is to publish something untrue. Honest, specific, first-hand experience — that's the bar.