Our review policy

Renter experiences are most useful when they are honest and specific. This policy applies to reviews of homes and the people or businesses managing them.

Writing a useful review

Write about a home you have rented or your own dealings with its landlord or agent. Describe what happened and distinguish facts from your opinion.

Do not include personal contact details or information that identifies another private individual. Abusive content and unverifiable allegations presented as fact are not suitable for publication.

Before publication

New reviews are submitted as pending and are checked before they appear publicly. Approval and verification are separate: an approved review does not automatically mean that a tenancy has been verified.

Replies and disputes

A named landlord or agent may respond to a review about them. Published replies are labelled and displayed alongside the review. A disagreement alone is not a reason to remove criticism.

Corrections

Reviews may be corrected or removed when they breach this policy or a factual claim is shown to be false. Moderation decisions should reflect the evidence and applicable requirements.