Possibly the most horrid person I have ever had the displeas
The landlady is described as negligent and abusive, ignoring messages for months and taking 3-4 months to address a broken fridge, oven and shower while refusing to tackle black mould, a broken boiler, an unclosable window and unusable beds. She entered without notice, made threatening abusive calls after council involvement, sent her son to attack a tenant, illegally withheld the deposit until a Statutory Declaration forced its return, and lacked the claimed HMO licence.