The flat had mould on viewing, which the landlady blamed on previous tenants, plus a badly plumbed bathroom lacking an extractor fan, and old DIY fittings done by her father. Slightly below market rent did not offset her unprofessional, controlling demands to be present for deliveries. She withheld over half the deposit with false claims of no cleaning, smoke damage and a £450 repaint, causing stress; neighbours were lovely but the area had stabbings and bus-stop noise.