The agency sent repairmen promptly but charged many expensive fees, and the deposit was fought over trivial claims: shower-head limescale, pre-existing silicone mould, and garden weeds contradicted by check-in photos. Only three unreplaced bulbs were legitimate, costing £45. Forced into a year's tenancy, the tenants were charged £1,060.80 to leave early despite giving notice and a replacement being found.